Flooded Home In Riverside

8/19/2016 (Permalink)

Different shots of the initial water damage found

The Water Bug Bites...

There is nothing better than coming home from a nice family vacation and getting some rest as you settle back in. But what happens you when you come home only to find a massive water problem?

The Story

That is exactly what happened to a family in Riverside. After a good vacation with their loved ones, they come home late in the evening only to see a horrifying site. Water streaming out from their front door. As they go inside to see what the problem could be, they find that the vast majority of their home is flooded. Carpet, padding, furniture and wood flooring have all fallen victims of water damage. The problem? The toilet supply line in the master bedroom had ruptured and leaked for an indefinite amount of time. Thankfully the client was familiar with SERVPRO and did a quick search for the closest franchise to him.

The Call Out 

Approximately around 10:30PM Christopher gets the call from the home owner and the restoration process begins. Some information of the loss was gathered, tips were given to the home owner and the vehicle was dispatched to give the customer the much needed help.

Upon arrival, the extent of the damage was very apparent but even then a thorough inspection is needed to make sure we find all the areas where water could be hiding from our view. Carpet is completely soaked, walls and lumber are wet and even the reclaimed wood flooring has turned into a water bed. A few hours pass while the water extraction is being conducted to remove all excess water from the scene and the environment is finally getting under control. Equipment was placed to start the dry down process and contents such as furniture and light stands are all propped up to prevent water damage to occur to them or the carpet. The next day our technicians are ready for round two.

The Conclusion 

After a few days of work and great progress, the home owner cheers up and can see the hope for him and his family at the end of all this. He shares with us how happy he is with his decision to call us out and thanks us for being attentive and treating his home with respect. Soon, the home owner and his family will be back at work doing whatever it is that made them happy at home and will not have to worry about mold or any issue relater to this water loss because they know we indeed made it "Like it never even happened".