Why SERVPRO is a better Choice in Riverside City

6/13/2019 (Permalink)

Let SERVPRO of West Riverside City prove we are the right team to help with your disaster. Call us and we can inspect your loss at no charge.

What sets us apart from other restoration companies?

We have a network of over 1700 other franchises and Disaster Relief teams that are ready to help your business get back in business 24/7. We don’t rely on phone answering services after normal business hours. If you call us between 5 pm and 8 am you will speak directly with one of our staff members. Our business hours are 24 hours a day 7 days a week 365 days a year. We understand the effects water damage can have on your business.  Our certified technicians will arrive on site and preform any emergency services necessary to minimize the damage to your commercial property. We will work directly with your insurance to relieve any added stress from you.

We are Honest and Ethical

Every consumer has at least one horror story about a company or sales person who has lied to them or stretched a bill to get an extra sale. SERVPRO of West Riverside City is determined to be an ethical company who is honest with our customers about situations and billing. When your home is disrupted by things like a washing machine overflow the last thing you need is to not feel like anyone is there to advocate for you with transparency and trust. If you should experience damage to your home call the team committed to working ethically for you, SERVPRO of West Riverside City

Clean and Organized business

Every evening- sometimes it is even in the middle of the night- we return to our facility after responding to a loss.  We clean all of the equipment, including the vans and trailers, so that when we respond to our next customer, we are clean, organized, and ready to spring into action!

Why is this important?  When we enter your home or business, it is important that we are prepared to handle your needs immediately and efficiently.  We also treat your home or business like it is ours!  We believe everything should be fresh, tidy, organized, and ready to go- exactly what we would expect from someone responding to a situation at our home or business.

We are committed to giving each client "White Glove" Service. As defined by the Merriam Webster Dictionary, "White Glove" means to be marked by special care or attention : meticulous.  As you can see- we fit that definition precisely! We are meticulous- even before we get to your property! 

Call us today and we will provide "White Glove" service and make it "Like it never even happened"- and maybe even a bit better!

Our Training and Technology

At SERVPRO of West Riverside City we are using the latest in technology to help us perform mitigation services.

Moisture mapping technology is used to give you the best options available to get you back to "Like it never even happened."

We also do in house training on a regular basis to keep even our senior technicians fresh in the field. We look to organizations such as the Institute of Inspection Cleaning and Restoration Certification (IICRC) and Restoration Sciences Academy to learn proven techniques that work.

Our biggest piece that sets us apart would be our detailed moisture mapping, documentation, and thorough inventory processes. We have great people who make these things work behind the scenes and it makes the difference if you were to compare.

Our Process for Making, Processing and Settling an Insurance Claim

Several features set SERVPRO apart from other mitigation and restoration companies. These distinctions should be clear to an insurance adjuster as well as homeowners. Here are four ways this company facilitates the process of making, processing and settling an insurance claim.

1. Fast Response A fast response on the part of a mitigation and restoration company benefits clients and insurers. The sooner that damage can be professionally assessed, the sooner mitigation can start. A call response time of one hour, a four hour window for an on-site visit and an eight hour window for a verbal briefing can limit extensive primary and secondary damage.

2. Accurate Estimates A company can make more accurate estimates by hiring certified professionals, relying on a national network of locations for training and maintaining data on locations. An insurance adjuster can use the Claims Information Center to obtain information about individual estimates and compare different companies, causes of loss and job files costs. All of this data adds up to more accurate estimates that account for mitigation and restoration.

3. All-In-One Service Rather than working with separate mitigation and restoration companies, clients and insurers may prefer a one-stop shop. A company that handles the damage remediation process from start to finish can provide a more accurate estimate from the start. There will also be less need to worry about adjusting schedules or necessary tasks getting lost in the shuffle.

4. Electronic Claims Service In addition to the aggregated data available through an electronic claims service, this portal can also make it easy for a restoration service and insurer to share information. This resource can speed up insurance claim processing and allow for faster settlements. All of these are ways in which SERVPRO, a national mitigation and restoration company with local and regional franchises, can support insurers and clients. Whether you are an insurance adjuster or homeowner in the Inland Empire area, you should consider hiring this Preferred Vendor for the best results.